Refund policy

Thank you for shopping with us. We want to ensure you are satisfied with your purchase. Because our products are heavy-duty industrial items, we have established the following guidelines for returns and refunds to ensure a smooth process for both parties.

1. Return Window
You have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return, your car lift or accessory must be:

  • Unused and in the same condition that you received it.

  • In the original packaging (crated/palletized as delivered).

  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

  • Items that have been partially or fully installed.

  • Custom-ordered or modified lifts.

  • Electrical components or hydraulic fluids that have been opened.

  • Any item not in its original condition or damaged for reasons not due to our error.

3. Return Shipping & Restocking Fees

  • Customer Responsibility: Unless the return is due to a manufacturing defect or shipping error on our part, the customer is responsible for all return freight costs.

  • Restocking Fee: All returns are subject to a 20% restocking fee to cover the costs of inspection, repacking, and logistics.

  • Original Shipping: Original shipping charges are non-refundable.

4. Damaged or Defective Items

  • Crucial: You must inspect your delivery before signing the Bill of Lading (BOL) from the freight carrier.

  • If you notice visible damage to the packaging or the lift, note it clearly on the BOL.

  • Contact us immediately if the item arrives damaged.

  • If an item is found to be defective after unboxing, we will provide replacement parts or a full exchange at no cost to you, provided it is reported within 7 days of delivery.

5. Refund Process

  • Initiation: Contact us to request a Return Merchandise Authorization (RMA).

  • Inspection: Once we receive your returned item, our technicians will inspect it.

  • Approval: We will notify you of the approval or rejection of your refund based on the item's condition.

  • Credit: If approved, your refund (minus the restocking fee and original shipping) will be processed to your original method of payment within 7-10 business days.

Contact Information

For any questions regarding your order or our return process, please reach out to our team:

Address: 1700 - 1708 NW 82nd Avenue, Doral, FL
Phone: (973) 434-5150 (24/7 Support Line)
Email: contact@garagesuppliesus.com